Privacy Policy

Clever Calicco ("Clever Calicco," "we," "us" or "our") is based in Alberta, Canada. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, comment on content, contact us, book a consultation, submit a form, purchase a product or service, or otherwise interact with us.

We handle personal information in accordance with applicable Canadian privacy laws, which may include Alberta's Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

Information we collect

We may collect the following kinds of information:

• Contact information: your name, email address, telephone number and other information you choose to provide.
• Business and marketing information: information about your business, offers, customers, goals, current marketing, challenges, systems and support needs.
• Booking and form information: consultation details, form responses, scheduling information and communications submitted through Moxie or another form or booking tool.
• Purchase information: the product or service purchased, transaction status, billing contact information and related records. Payment card details are processed by Stripe or ThriveCart and are not stored by Clever Calicco.
• Comments: information you submit when commenting, along with technical information WordPress or its anti-spam tools may collect, such as an IP address, browser details and timestamps.
• Website and analytics information: IP address, device and browser information, pages viewed, referral source, approximate location, interactions and cookie identifiers collected through Google Analytics and similar website technologies.

How we use information

We may use personal information to:

• respond to questions and consultation requests;
• understand your business and recommend or provide marketing services;
• manage bookings, forms, client relationships, projects and communications;
• process purchases and maintain transaction and accounting records;
• publish and moderate comments;
• operate, secure, troubleshoot and improve the website;
• understand website traffic and the effectiveness of our content and marketing;
• send communications you requested or consented to receive;
• meet legal, tax, accounting, security and fraud-prevention obligations; and
• establish, exercise or defend legal rights.

Consent

We collect, use and disclose personal information with consent or as otherwise permitted or required by law. Consent may be express or implied depending on the circumstances and the sensitivity of the information. You may withdraw consent for future use, subject to legal or contractual restrictions and reasonable notice, by contacting us.

Cookies and Google Analytics

Our website may use cookies and similar technologies to remember preferences, support website functionality and understand website traffic. Google Analytics may collect information about your device, browsing activity and interactions with the website. You can limit cookies through your browser settings. Disabling cookies may affect some website features.

Service providers and disclosure

We may share information with service providers that help us operate the business and deliver services, including:

• Google Analytics for website analytics;
• Gmail and Google services for communications;
• Moxie for customer relationship management, forms and booking;
• Stripe and ThriveCart for payment links and transaction processing;
• website hosting, security, backup and anti-spam providers; and
• professional advisers or authorities where reasonably necessary or legally required.

We do not sell personal information. Service providers may use information only as needed to provide their services to us or as permitted by their own terms and privacy policies.

Processing outside Canada

Some service providers may store or process information outside Alberta or Canada. Information processed in another jurisdiction may be subject to that jurisdiction's laws and may be accessible to courts, law-enforcement or government authorities in accordance with those laws.

Comments and public information

Comments submitted for publication may be visible to the public. Do not include confidential, sensitive or personal information that you do not want publicly available. We may moderate, edit or remove comments that are unlawful, abusive, misleading, promotional, irrelevant or otherwise inappropriate.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business and transaction records, meet legal and accounting obligations, resolve disputes and enforce agreements. Retention periods vary depending on the type of information and the reason it was collected.

Safeguards

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Access and correction

You may request access to personal information we hold about you or ask us to correct inaccurate information, subject to applicable legal exceptions. We may need to verify your identity before responding.

Children's privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children without appropriate consent.

Changes to this policy

We may update this Privacy Policy as our practices, services or legal obligations change. The revised version will be posted on this page with a new effective date.

Contact us

Questions, access or correction requests, consent withdrawals and privacy concerns may be sent to:

If we are unable to resolve a privacy concern, you may contact the Office of the Information and Privacy Commissioner of Alberta.